Answer the quick questions below — no typing needed, just click.
2
Click ▶ RUN DIAGNOSTIC TEST and wait about 30 seconds for the scan to complete.
3
Once done, click the COPY REPORT button at the bottom of the page.
4
Paste the report into your email or chat message to Lifetrack Support.
LIFETRACK SYSTEM DIAGNOSTIC
Complete both steps below. Results appear automatically after the scan.
STEP 1 Quick Check — No typing needed
Help us understand your issue faster. Select the best answer for each question.
1. Which browser are you using?
Lifetrack is fully supported on Google Chrome. Chrome-based browsers (Edge, Brave, Opera) should work but are not guaranteed. Non-Chrome browsers are not recommended.
2. Do you have browser extensions or add-ons installed?
Some extensions (ad blockers, VPN extensions, script blockers) can interfere with web applications. We cannot detect these automatically.
3. How many browser tabs do you currently have open?
Too many open tabs consume RAM and can slow down your browser and system overall.
4. Who is affected by this slowness?
5. What type of internet connection are you using?
Shared or public WiFi may be slower due to multiple users sharing the same connection.
6. Are you using a VPN or special network access?
Examples: Cisco AnyConnect, Fortinet, GlobalProtect, Pulse Secure, or accessing hospital systems remotely.
7. What part of Lifetrack is slow? (select all that apply)
STEP 2 Automated System & Network Tests
SYS-CHECK|INITIALIZING…
Download speed
—Mbps
Upload speed
—Mbps
Latency (ping)
—ms
Device memory (browser cap)
—GB
CPU threads
—cores
Browser & system
Browser storage
Note: Browsers cannot read actual hard drive free space. To check real disk space → Windows: Settings › Storage | Mac: Apple menu › About This Mac › Storage | Android/iOS: Settings › Storage
⚡ Before contacting support — please try these first:
Switch to Google Chrome if you are not already using it
Disable browser extensions temporarily (especially ad blockers or VPN extensions) and retry
Close unnecessary browser tabs to free up memory
Disable your VPN (if safe to do so) and retry
Switch to a wired (LAN) connection if possible
Hard-refresh the page: Ctrl + Shift + R (Windows) / Cmd + Shift + R (Mac)
Restart your browser completely and try again
📋 Next step — send this report to Lifetrack Support
1
Click the COPY REPORT button below.
2
Open a new email or your Lifetrack support chat.
3
Paste the report (Ctrl+V on Windows / Cmd+V on Mac) and send it to our support team.